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Response link variable is not rendering since the upgrade
Answer ID 7097   |   Last Review Date 10/31/2018

Since the upgrade, we have noticed that the response link variable ($response_link) is not rendering as a clickable link in incident responses.


August and November 2014


The response link variable uses the following Message Base as clickable text for the update link:  HTML_YOU_MAY_UPD_INCIDENT_MSG

The default value of this Message Base is:  "You may update your incident here."  Ensure that this Message Base is populated and contains no paragraph (<p>) tags. The use of the <p> tag will strip out this text. The result is that there is no clickable text for the link.