How can we use variables, with unique interface values, in chat standard text?
When using variables within a chat thread, the variable will return the value from the interface the agent is logged into. During a chat, the interface the end-user requested the chat from is not taken into consideration.
1. End-user requests a chat from Interface 1 end-user pages
2. Chat agent that accepts the chat is logged into Interface 2
3. Chat agent inserts a variable into the chat thread. For Interface 1 the variable has a value of 'Value1' and for Interface 2 the variable has a value of 'Value2'
4. The variable returned the value 'Value2' to end-user
In order for the agents to login to one interface and handle chats from multiple interfaces, I would recommend creating unique standard texts for each interface This will allow agents to relay the correct interface information and only be logged into the one interface.