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Problems logging into Cobrowse account
Answer ID 6948   |   Last Review Date 07/08/2019

How do I log in as a Cobrowse agent?


Standalone Cobrowse


This answer references Standalone Cobrowse (formerly LiveLOOK). The agent login page is located at

If a login is unsuccessful, the account may be temporarily locked. This happens when you try to login with an invalid password more than 3 times.

To unblock your login:

- Please close all open windows/tabs of the browser (i.e. if Internet Explorer was used then close all open Internet Explorer windows) then open the browser again. For some browsers, such as Firefox, the user will need to wait for some time before opening the browser again.

- To Retrieve your password:  Note: You may need to look in Spam or Junk email folders for this email.

- To Change your password:

When creating a new password, follow the guidelines below:

  • Length: 8 to 25 characters long
  • At least one upper-case letter
  • At least one lower-case letter
  • At least one numeric character

Note: Passwords should NOT contain characters such as these: " ' < > ? / | \ { } [ ] & - + etc...

To manage your agent's Cobrowse accounts go to URL: