When are Oracle Intelligent Advisor sites updated?
Environment:
Intelligent Advisor, All Versions
Resolution:
Intelligent Advisor sites are updated automatically once each quarter.
- Test sites can be updated in place using the Service Cloud Configuration Assistant at any time after general availability of the new version.
- Test sites that have not been updated in place are automatically updated 1 day prior to production sites.
Recommended configuration and use of test sites:
- At least 1 test site should be reserved for ongoing development and testing of production site changes.
- This site should remain on the same release as the production site
- This site will update automatically 1 day before production sites if the site has not been updated via Service Cloud Configuration Assistant.
- At least 1 test site should be reserved for testing of existing customizations in new quarterly releases.
Note: Customers should familiarize themselves with changes in each quarterly release and determine whether testing is warranted. Customers using custom Javascript, controls, etc. should plan on testing each release to ensure expected behavior. Implementations without custom Javascript, controls, etc. will typically update without issue.- This test site can be updated to the latest quarterly GA release through the Service Cloud Configuration Assistant by either:
- "Upgrade Test Site" (in place update) or
- "Re-create and Upgrade Test Site" (replace current test site with clone of production and update)
- This test site should be used to test and prepare for the automatic updates of production and remaining test sites.
- This test site can be updated to the latest quarterly GA release through the Service Cloud Configuration Assistant by either:
The Intelligent Advisor 2024 update schedule is as follows:
- Nov 14, 2024 Remaining test sites automatically updated to 24C
- Nov 15, 2024: Production sites automatically updated to 24C
- Nov 19, 2024: 24D General Availability
- Nov 20, 2024: Self-service test site creation and updates to 24D may begin
The Intelligent Advisor 2025 update schedule is as follows:
- Feb 13, 2025: Remaining test sites automatically updated to 24D
- Feb 14, 2025: Production sites automatically updated to 24D
- Feb 18, 2025: 25A General Availability
- Feb 19, 2025: Self-service test site creation and updates to 25A may begin
- May 15, 2025: Remaining test sites automatically updated to 25A
- May 16, 2025: Production sites automatically updated to 25A
- May 20, 2025: 25B General Availability
- May 21, 2025: Self-service test site creation and updates to 25B may begin
- Aug 14, 2025: Remaining test sites automatically updated to 25B
- Aug 15, 2025: Production sites automatically updated to 25B
- Aug 19, 2025: 25C General Availability
- Aug 20, 2025: Self-service test site creation and updates to 25C may begin
- Nov 13, 2025: Remaining test sites automatically updated to 25C
- Nov 14, 2025: Production sites automatically updated to 25C
- Nov 18, 2025: 25D General Availability
- Nov 19, 2025: Self-service test site creation and updates to 25D may begin
During each quarterly maintenance window, all production Intelligent Advisor sites will be updated to the latest quarterly release.
Reminder notifications are sent approximately 1 week before quarterly service update windows.
More information:
The approximate timeline for each quarterly Intelligent Advisor release is as follows:
- As soon as a release is generally available (GA), the Service Cloud configuration assistant can be used to create updated clones of production Intelligent Advisor sites, and to perform in-place updates of existing Intelligent Advisor test sites.
- GA + 3 months: Production sites are automatically updated on the third Friday of the month
- 1 day prior to production site updates: All non-updated test sites are automatically updated
Updates take place in Service Cloud maintenance windows. Maintenance window notifications are sent about 1 week in advance of each scheduled maintenance window in which availability may be impacted.
See also:
