Are Custom Objects supported in business rules?
Custom Business Objects
Oracle Service Cloud
In the August 2017 release, changes were made to allow for the use of the Business Rules 2.0 engine within the Browser User Interface (BUI). Please note Business Rules 2.0 is not available within the .NET console. For more information on business rules for BUI, please see our documentation located here.
Customers not using BUI can utilize the Process Designer / Custom Process Models (CPM) feature that allows associating PHP scripts with object events. Business logic can be migrated to PHP code, so effectively business rules can be performed on Custom Objects.
Customers not planning on using BUI for agents may need to make use of BUI for Administration purposes for things like Business Rules 2.0 and Custom Process Logging. There are a number of new features in the product that will be accessible only through the web interface that BUI provides. Please refer to the documentation link above.
Additional information can be found in the Add and edit business rules for custom objects section of online documentation. To access Oracle Service Cloud manuals and documentation online, refer to the Documentation for Oracle Service Cloud Products.