What do I need to know about Oracle B2C Service deprecations and End of Life (EOL)?
Environment
Deprecation Announcements and End of Life (EOL) scheduling for Oracle B2C Service features/modules
Resolution:
Important update, CCOM v1.2 and v1.3 are no longer deprecated. Customers should transition to CCOM v1.4 when they have a business justification to utilize the enhanced capabilities.
Please see below for common Q&A about feature deprecation and End of Life (EOL) scheduling.
What is deprecation?
Oracle B2C Service defines ‘deprecation’ as a status where a technology or feature is being phased out of the product and its use is discouraged, often to allow an improved and more secure technology or feature to take its place. The deprecation period, typically 1-2 years, is the period from announced deprecation to End of Life (EOL) of the feature.
What is End of Life (EOL)?
End of Life (EOL) is defined in the Oracle Cloud Hosting and Delivery Policies.
Why do we deprecate and EOL features?
At Oracle our top priority is security. Most of our resources to find, fix, and patch issues go into our latest and greatest feature set – as most of our customers stay current. It is in the best interest of our customers and their customers to stay up to date on the latest technology.
What happens during deprecation?
During the deprecation period, the deprecated technology/feature is not available for purchase or new implementations. The deprecated item is not enhanced or changed during the period; support and documentation may be limited. One or more replacement technologies/features are typically made available at the start of or during the deprecation period. The deprecation period is the best opportunity for sites to migrate from the deprecated functionality to new or replacement functionality.
How do I know if a deprecation is relevant to my site?
Site administrators should review relevant notices for all in-process and completed deprecations based upon the current release of their production site. Information about migration and replacement technology/feature is provided in a related answer where available. Additional information about migration is available in the Update Guides. These are available in the Documentation Overview answers for each version.
Deprecated and EOL Features
Please find feature deprecation and EOL dates below. Please prioritize replacement or migration efforts as soon as possible.
| Feature | Deprecation Announcement | End of Life (EOL) | Replacement/Migration and Additional Information |
|---|---|---|---|
| Customer Portal Basic Page, Facebook for Self Service Page | August 2024 | August 2026 | Customer Portal Basic Page and Facebook Self-Service page deprecation |
| Live Experience | March 2024 | March 2024 |
|
| Cobrowse | December 2022 | December 2023 |
The Cobrowse “end of service” date will be the earliest of either current active contract end date or Dec 31st 2024. At the “end of service” date, access to the Cobrowse service will be terminated.
|
| CP 3.6, 3.7 and 3.8 | November 2022 | November 2023 |
Please watch our recent in depth Customer Portal Framework Migration webinar to learn framework update best practices. |
| Knowledge Advanced on .NET | August 2022 | August 2024 | Knowledge Advanced (KA) Authoring and Search Administration components are deprecated in the .NET Agent Console |
| CP 3.3, 3.4, 3.5 | August 2019 | November 2023 | Customer Portal 3.3, 3.4 and 3.5 have been deprecated as of August 2019 |
| CP 3.0, 3.1, 3.2 | May 2016 | November 2023 | Customer Portal 3.0, 3.1, 3.2 Deprecation Announcement |
| CP 2 | November 2012 | November 2023 | Deprecation period begins for Version 2 of Customer Portal |
| CCOM 1.1 | February 2012 | November 2023 |
Please migrate to Connect Common Object Model (CCOM) 1.4
Please see: V 1.4 Migration Guidelines
|
| CCOM 1.0 | May 2011 | November 2023 |
Please migrate to Connect Common Object Model (CCOM) 1.4
Please see: V 1.4 Migration Guidelines
|
How can I stay informed of Oracle B2C Service Deprecation and End of Life information?
All deprecations are announced through the Service Update Notification Console, the Oracle Cloud Customer Connect and direct communications to administrators of affected sites. To receive automatic updates about Oracle B2C Service deprecations, site administrators are also encouraged to subscribe to this Answer by selecting the ‘Notify Me’ option (appears to the right, below Related Answers listing).
