Environment:
Oracle B2C Service Oracle Service Cloud Customer Portal (CP)

Resolution:

Due to low usage and maintenance overhead on the development team, Oracle has decided to discontinue upgrading the Syndicated Widgets for PHP 8.3 or later. These widgets will be fully unavailable in PHP 8.3 and later.

Which widgets are impacted?

The following syndicated widgets will no longer be available for customers using PHP 8.3 or later:

• Proactive Chat
• Conditional Chat Link
• Knowledge Base Search
• Survey Polling

Are there alternatives to the Syndicated Widgets?

While there are no exact replacements, Oracle provides the following alternatives:

1. Proactive Chat and Conditional Chat Link: 
   Use Web Chat for Service (WCFS). WCFS allows you to offer live chat, including proactive chat and conditional triggers.
   • WCFS Documentation: WCFS Documentation
2. Knowledge Base Search:
   Customers can use the Knowledge Foundation REST API to query knowledge articles programmatically. 
   • Knowledge Foundation API Overview: Knowledge Foundation API Overview
   • Knowledge Foundation API Documentation: Knowledge Foundation API Documentation
3. Survey Polling:
   Use OSvC Survey Links. You can create a survey link on your external site, which will redirect users to the Customer Portal to complete the survey.
   • OSvC Survey Links Guide: OSvC Survey Links Guide

When do I need to migrate?

Customers who are upgrading to PHP 8.3 or later will see the Syndicated Widgets functionality break. You should migrate to the recommended alternatives before upgrading to PHP 8.3 or later.

What happens if I don’t migrate?

If you do not migrate, the Syndicated Widgets will no longer be available for customers on PHP 8.3 or later. Oracle will only fix critical defects in the PHP 5.6 codebase for these widgets, but no future enhancements will be made.

Where can I get help?

For help implementing alternatives like WCFS, Knowledge Foundation REST API, or OSvC survey links, contact Oracle Support or your Oracle account representative.
Additionally, you can refer to the relevant documentation for detailed guidance on setup and implementation:

• Web Chat for Service (WCFS): WCFS Documentation
• Knowledge Foundation REST API:
  • Knowledge Foundation API Overview
  • Knowledge Foundation API Documentation 
• OSvC Survey Links: OSvC Survey Links Guide