How do I edit the 'Edit' and 'Delete' options in the 'Note' tab of the answer workspace?

Environment:

Answers
August 2012 and newer releases
Oracle B2C Service

Resolution: 

You can remove the 'Edit' and 'Delete' options in the 'Notes' tab of the answer workspace by editing the Service tab of the profile permissions.  There are two answer thread options in the 'Answer Thread' section, the 'Edit/Delete Notes created by logged in user' option, and the 'Edit/Delete Notes created by any user' option.

The 'Edit/Delete Notes created by logged in user' option allows staff members with this profile to edit or delete notes they have committed to answers.  The 'Edit/Delete Notes created by any user' option allows staff members with this profile to edit or delete notes other staff members have added to answers.

Please note, you will need to rebuild your local cache, or log out of the CX application to reflect the changes to your profile permissions.

Please refer to Oracle B2C Service for your versions for further details. To access Oracle B2C Service manuals and documentation online, refer to the Documentation for Oracle B2C Service Products.