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It is a best practice to set the status of a Knowledge Advanced answer to Expired instead of deleting
Answer ID 11940 |
Last Review Date 08/06/2021
Where can I find who deleted a Knowledge Advanced answer?
Environment
Oracle B2C Service sites using Knowledge Advanced
All product versions
Issue:
There is no audit trail to determine who has deleted a Knowledge Advanced answer
Resolution:
It is a best practice to set the status of a Knowledge Advanced answer to Expired instead of deleting. This avoids any need to determine who deleted a KA answer, which is problematic as there is no audit trail to determine who has deleted the answer when this occurs.
