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Environment:
Oracle B2C Service ClickOnce URL, Installations
Resolution:
Workstations must also have Internet Explorer as their default browser. Refer to Answer ID 4157: Installing the Oracle B2C Service application with Internet Explorer as the default browser
To view the ClickOnce URL (admin login page), start from https://cx.rightnow.com, click the Site Tools link. Then click Site Information under the Hosting Services. Verify your credentials (if prompted) and Login.
Use the steps below to install and log in to your site:
Note: If your interface uses a custom vhost the launch URL will be modified as follows:
http://<vhostname>/cgi-bin/<interface>.cfg/php/admin/launch.php example - http://test-2.com/cgi-bin/test_2.cfg/php/admin/launch.php
Note: After the application is installed, the staff member can launch the login page from their Programs menu (Start > Programs > RightNow) or create a shortcut to the login page on their desktop. The dropdown in the login screen is a quick access history of installed interfaces.
New sites: If you are logging in to a new site, log in using "administrator" in all lower-case letters and the password provided to you at the time the site was created so that you can access the site to create staff profiles and staff accounts. Once you are logged in as the administrator, for security purposes, you should add a password for that account.
For more information on the administrator account, refer to Answer ID 2059: Oracle B2C Service System Administrator account.