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Updating Customer Portal Framework from CP2 to CP3
Answer ID 5767   |   Last Review Date 10/28/2021

What do I need to know about migrating to Customer Portal Framework version 3?


Customer Portal Framework version 3 (CPv3)
Oracle B2C Service


Migrating to Customer Portal Framework version 3 (CPv3) is available starting with the Oracle RightNow CX November 2012 release.

Migrating to the new Customer Portal Framework is not the same as updating and does not happen during the update process. Migration is the process of moving from one version of the Customer Portal Framework to a newer one. Updating is the process of moving from one release of Oracle B2C Service to a newer release, such as updating from 21A to 21C.

Migrating to CPv3 is a change in the framework, which will result in needed code changes, converting customer widgets, etc. If you need assistance migrating to CPv3, please engage with Oracle Consulting.

For complete information regarding the migrating to CPv3, please review the Migration Guide: Customer Portal Framework Version 3.0.

See also Answer ID 8506: Accessing Code Assistant to migrate CP2 custom widgets to CP3 custom widgets.

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