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Customer Portal Migrations
Answer ID 2678   |   Last Review Date 10/25/2023

Does a version update affect my Customer Portal pages?

Environment:

Customer Portal (CP) Administration and Migrations
Oracle B2C Service, All versions

Resolution:

The look and feel of your CP pages and the CP framework version do not change as part of a Oracle B2C Service version update. CP framework updates are the customer's responsibility and must be implemented outside of a version update process. It is important to remain on the newest CP framework version for security. Additionally, end of life CP framework versions are not tested or patched by Oracle. Please watch the CX – Service: B2C Service Update Basics and Exciting New Features webinar for comprehensive CP framework update guidance.

For more information on migrating the CP framework please refer to:

Answer ID 12723: Customer Portal v3.9 Migrations Tips

Answer ID 9044: Updating Customer Portal Framework from v3.2 to v3.3

Answer ID 5767: Migrating to Customer Portal Framework version 3

Note: Guides are available only for major migrations, where changes are significant.  
However, customers can migrate from and to any version.


Additional information about how to migrate and what is in each version can be found in the CP Administration area.

  • When you click the Framework tab and select Framework Versions, you’ll see a list of the available Customer Portal frameworks in the left column.
    • The list of frameworks shows the version being used by each of the three environments.
    • When you click a framework, the changes that are included in that version are defined.  
    • You can mouse over the bullet for each change to learn which of the following types of change it is.
    • Click more at the end of each line for additional information about the change and what you might need to do to incorporate the change.
  • Code assistant - You can use this tool to simplify the migration process between framework versions and obtain specific guidance for updating your custom code. See Answer ID 8506: Accessing Code Assistant to migrate CP2 custom widgets to CP3 custom widgets for more information about Code Assistant.