Is it possible to do an exact phrase match search on incidents?
Exact phrase searching is not available when searching incident records. However, you can improve incident searching by using complex expressions. When searching with complex expressions, by default, the terms are associated using an "OR" connection. This in essence makes the search terms optional. In order to make a specific term required there needs to be a "+" added before the term. For example, if your search requires both "product" and "category", the complex expression for searching would be written "+product +category".
For more information relating to incident searching, refer to Answer ID 1222: Searching differences between answers and incidents and Answer ID 897: Search By results using complex expressions are inconsistent