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Customizing the Live Media Bar
Answer ID 5216   |   Last Review Date 11/14/2018

Can the Live Media Bar be customized to show the number of chat users/length of time waiting in the queue?

Environment:

Not version specific, Live Media Bar

Resolution:

Stats can only be displayed in reports.  You can customize what the Agent sees in these reports by modifying the Chat Workspaces and Reports.  You can also modify the targets for service levels.  Below are links to instructions in online documentation on each section relating to this topic:

Chat Workspace

Add a real-time chat report to a navigation set

Chat Real-time Reports

Chat Configuration (Includes PDF - Best Practices for Implementing Chat)

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