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How to reset a new interface to 'out-of-the-box' default look and feel
Answer ID 5091   |   Last Review Date 12/31/2018

How can we reset an interface to have the default 'out-of-the-box' look and feel?

Environment: 

Customer Portal / End-User Pages

Resolution:

When a new interface is added to your existing site, the interface is cloned from the primary interface, or the interface you have specified.  This will automatically carry over the end-user page content, and look and feel of the interface used to clone this new interface.  To reset the content and look and feel of the new interface to default, please submit an incident to our Technical Support Customizations.  Technical Support Customizations will reset the end-user pages to default, and then you will need to redeploy your CP pages for the interface.

To deploy Customer Portal pages:

  1. Log in to the Oracle Service Cloud application.
  2. Click Common Configuration.  
  3. Double-click Deployment Utility under Customer Portal. The Deployment Utility opens. In May 2010 and later versions, go to Common Configuration, Site Configuration, then Customer Portal.
  4. Click Deploy on the ribbon. A warning message tells you that the changes will be immedi­ately visible to your customers.
  5. Click OK at the warning to continue. A status bar displays progress as the files are com­piled. Then a message asks if you want to finalize deployment.
  6. Click Yes. When the process is complete, a window lets you know deployment was suc­cessful.
  7. Click OK to close the message. The deployment process created a log that now appears under the Deployment Logs heading.

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