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Browser User Interface Updates
Answer ID 8598   |   Last Review Date 10/21/2021

When are Browser UI sites updated? 

Environment:

Browser User Interface (BUI) Updates

Resolution:

Browser User Interface is a single-version service that is updated without user impact. Agents can continue to work during deployment and can take the update at their leisure. We consider the service continuous delivery and may perform updates as needed. New features are detailed as they are released in the quarterly What's New. See Oracle Cloud Readiness for previous quarterly releases.

Please see below for planned future updates and with release notes for past releases linked:

October Updates

Start dates and available details for each Update
Start Dates Build  Release Notes  What's New
 Non-production site deployment starts Sep 30th
 Production site deployment starts Oct 7th
3.21.09.24-b0002 Oct 7  Oct 7 
 Non-production site deployment starts Oct 7th
 Production site deployment starts Oct 14th
3.21.10.02-b0001 Oct 14   
 Non-production site deployment starts Oct 14th
 Production site deployment starts Oct 21st
3.21.10.08-b0003 Oct 21   
 Non-production site deployment starts Oct 21st
 Production site deployment starts Oct 28th
3.21.10.21-b0001 Oct 28   

September Updates

Start dates and available details for each Update
Start Dates Build  Release Notes  What's New
 Non-production site deployment starts Aug 26th
 Production site deployment starts Sep 2nd
3.21.08.23-b0006 Sep 2  Sep 2 
 Non-production site deployment starts Sep 2nd
 Production site deployment starts Sep 9th
3.21.08.28-b0003 Sep 9   
 Non-production site deployment starts Sep 9th
 Production site deployment starts Sep 16th
3.21.09.07-b0002 Sep 16  Sep 16 
 Non-production site deployment starts Sep 16th
 Production site deployment starts Sep 23rd
3.21.09.09-b0009 Sep 23   
 Non-production site deployment starts Sep 23rd
 Production site deployment starts Sep 30th
3.21.09.17-b0002 Sep 30   

August Updates

Start dates and available details for each Update
Start Dates Build  Release Notes  What's New
 Non-production site deployment starts Jul 29th
 Production site deployment starts Aug 5th
3.21.07.23-b0003 Aug 5  Aug 5 
 Non-production site deployment starts Aug 12th
 Production site deployment starts Aug 19th
3.21.08.09-b0001 Aug 19   
 Non-production site deployment starts Aug 19th
 Production site deployment starts Aug 26th
3.21.08.14-b0001 Aug 26   

July Updates

Start dates and available details for each Update
Start Dates Build  Release Notes  What's New
 Non-production site deployment starts Jun 24th
 Production site deployment starts Jul 1st
3.21.06.17-b0002 Jul 1   
 Non-production site deployment starts Jul 1st
 Production site deployment starts Jul 8th
3.21.06.25-b0005 Jul 8   
 Non-production site deployment starts Jul 8th
 Production site deployment starts Jul 15th
3.21.07.02-b0001 Jul 15   
 Non-production site deployment starts Jul 15th
 Production site deployment starts Jul 22nd
3.21.07.10-b0001 Jul 22   
 Non-production site deployment starts Jul 22nd
 Production site deployment starts Jul 29th
3.21.07.15-b0004 Jul 29  Jul 29 

June Updates

Start dates and available details for each Update
Start Dates Build  Release Notes  What's New
 Non-production site deployment starts Jun 4th
 Production site deployment starts Jun 10th
 
3.21.05.28-b0005
 
Jun 10   
 Non-production site deployment starts Jun 10th
 Production site deployment starts Jun 17th

3.21.06.04-b0002

Jun 17  Jun 17 
 Non-production site deployment starts Jun 17th
 Production site deployment starts Jun 24th
3.21.06.11-b0002 Jun 24  Jun 24 

May Updates

Start dates and available details for each Update
Start Dates Build  Release Notes 
 Non-production site deployment starts Apr 29th
 Production site deployment starts May 6th
 
3.21.04.22-b0004
 
May 6 
 Non-production site deployment starts May 6th
 Production site deployment starts May 13th
 
3.21.04.30-b0002
 
May 13 

April Updates

Start dates and available details for each Update
Start Dates Build  Release Notes 
 Non-production site deployment starts Mar 25th
 Production site deployment starts Apr 1st
 
3.21.03.23-b0010
 
Apr 1 
 Non-production site deployment starts Apr 1st
 Production site deployment starts Apr 8th
 
3.21.03.26-b0002
 
Apr 8 
 Non-production site deployment starts Apr 8th
 Production site deployment starts Apr 15th
 
3.21.04.07-b0007
 
Apr 15 
 Non-production site deployment starts Apr 15th
 Production site deployment starts Apr 22nd
 
3.21.04.08-b0005
 
Apr 22 
 Non-production site deployment starts Apr 22nd
 Production site deployment starts Apr 29th
 
3.21.04.16-b0002
 
Apr 29 

March Updates

Start dates and available details for each Update
Start Dates Build  Release Notes 
 Non-production site deployment starts Mar 4th
 Production site deployment starts Mar 11th
 
3.21.02.26-b0002
 
Mar 11th 
 Non-production site deployment starts Mar 11th
 Production site deployment starts Mar 18th
 
3.21.03.06-b0001
 
Mar 18th 
 Non-production site deployment starts Mar 18th
 Production site deployment starts Mar 25th
 
3.21.03.12-b0002
 
Mar 25th 

February Updates

Start dates and available details for each Update
Start Dates Build  Release Notes 
 Non-production site deployment starts Jan 28th
 Production site deployment starts Feb 4th
 
3.21.01.22-b0002
 
Feb 4th 
 Non-production site deployment starts Feb 4th
 Production site deployment starts Feb 11th
 
3.21.01.30-b0003
 
Feb 11th 
 Non-production site deployment starts Feb 11th
 Production site deployment starts Feb 18th
 
3.21.02.08-b0001
 
Feb 18th 
 Non-production site deployment starts Feb 18th
 Production site deployment starts Feb 25th
 
3.21.02.12-b0003
 
Feb 25th 

January Updates

Start dates and available details for each Update
Start Dates Build  Release Notes   What's New 
 Non-production site deployment starts Jan 21st
 Production site deployment starts Jan 28th
 
3.21.01.16-b0003
 
Jan 28th  Jan 28th 

 

Browser UI updates are halted in December in accordance with our operational change freeze policy. Normal Browser UI updates will resume in January with test sites receiving the first update on the 14th.

November Updates

Start dates and available details for each Update
Start Dates Build  Release Notes   What's New 
 Non-production site deployment starts Oct 29th
 Production site deployment starts Nov 5th
 
3.20.10.23-b0001
 
Nov 5th   
 Non-production site deployment starts Nov 5th
 Production site deployment starts Nov 12th
 
3.20.11.05-b0012
 
Nov 12th   


All customers will receive these updates with zero down time.  At the time the update is pushed, all agents that are logged in will receive a message box which says "A new version of the product is available. Click here or refresh your browser to use the new version." They can choose to accept the update or wait until they finish their current open work:

Alert appears at the top of the BUI console stating, "A new version of the product is available. Click here or refresh your browser to use the new version."

The first user that accepts the update for a specific interface will incur a cache hit, the cache for that interface will be re-created and that single user will experience a longer than usual refresh, but no other user of that interface will experience that lag.

Agent Browser User Interface is supported for the newest four (4) releases.  Therefore to maintain Browser User Interface support, you must update Oracle B2C Service at least once a year. In order to leverage the latest and greatest of Agent Browser User Interface, we recommend you update quarterly to remain on the newest version of Oracle B2C Service.

Other answers with Browser User Interface information:
Answer 8173: Documentation for Supported Features in Browser User Interface
Answer 10506: Popular Answers about Browser User Interface (BUI)

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