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Browser User Interface Updates
Answer ID 8598   |   Last Review Date 06/23/2022

When are Browser UI sites updated? 

Environment:

Browser User Interface (BUI) Updates

Resolution:

Browser User Interface is a single-version service that is updated without user impact. Agents can continue to work during deployment and can take the update at their leisure. We consider the service continuous delivery and may perform updates as needed. New features are detailed as they are released in the quarterly What's New. See Oracle Cloud Readiness for previous quarterly releases.

Please see below for planned future updates and with release notes for past releases linked:

June Updates

Start dates and available details for each Update
Start Dates Build  Release Notes  What's New
 Non-production site deployment starts May 26th
 Production site deployment starts Jun 2nd
3.22.05.20-b0004 Jun 2   
 Non-production site deployment starts Jun 2nd
 Production site deployment starts Jun 9th
3.22.05.27-b0002 Jun 9   
 Non-production site deployment starts Jun 9th
 Production site deployment starts Jun 16th
3.22.06.01-b0006 Jun 16   
 Non-production site deployment starts Jun 16th
 Production site deployment starts Jun 23rd
3.22.06.10-b0003 Jun 23 Jun 23 
 Non-production site deployment starts Jun 23rd
 Production site deployment starts Jun 30th
3.22.06.19-b0001 Jun 30   

May Updates

Start dates and available details for each Update
Start Dates Build  Release Notes  What's New
 Non-production site deployment starts Apr 28th
 Production site deployment starts May 5th
3.22.04.22-b0008 May 5   
 Non-production site deployment starts May 5th
 Production site deployment starts May 12th
3.22.05.02-b0001 May 12   
 Non-production site deployment starts May 12th
 Production site deployment starts May 19th
3.22.05.06-b0002 May 19  May 19 
 Non-production site deployment starts May 19th
 Production site deployment starts May 26th
3.22.05.13-b0002 May 26   

April Updates

Start dates and available details for each Update
Start Dates Build  Release Notes  What's New
 Non-production site deployment starts Mar 31st
 Production site deployment starts Apr 7th
3.22.03.27-b0001 Apr 7   
 Non-production site deployment starts Apr 7th
 Production site deployment starts Apr 14th
3.22.04.04-b0004 Apr 14   
 Non-production site deployment starts Apr 14th
 Production site deployment starts Apr 21st
3.22.04.07-b0006 Apr 21   
 Non-production site deployment starts Apr 21st
 Production site deployment starts Apr 28th
3.22.04.18-b0001 Apr 28   

March Updates

Start dates and available details for each Update
Start Dates Build  Release Notes  What's New
 Non-production site deployment starts Mar 3rd
 Production site deployment starts Mar 10th
3.22.02.25-b0005 Mar 10   
 Non-production site deployment starts Mar 10th
 Production site deployment starts Mar 17th
3.22.03.03-b0006 Mar 17   
 Non-production site deployment starts Mar 17th
 Production site deployment starts Mar 24th
3.22.03.11-b0003 Mar 24   
 Non-production site deployment starts Mar 24th
 Production site deployment starts Mar 31st
3.22.03.21-b0003 Mar 31   

February Updates

Start dates and available details for each Update
Start Dates Build  Release Notes  What's New
 Non-production site deployment starts Jan 27th
 Production site deployment starts Feb 3rd
3.22.01.26-b0002 Feb 3   
 Non-production site deployment starts Feb 3rd
 Production site deployment starts Feb 10th
3.22.01.31-b0004 Feb 10   
 Non-production site deployment starts Feb 10th
 Production site deployment starts Feb 17th
3.22.02.07-b0008 Feb 17   
 Non-production site deployment starts Feb 17th
 Production site deployment starts Feb 24th
3.22.02.12-b0002 Feb 24   

January Updates

Start dates and available details for each Update
Start Dates Build  Release Notes  What's New
No January production release      

December Updates

Start dates and available details for each Update
Start Dates Build  Release Notes  What's New
 Non-production site deployment starts Dec 2nd
 Production site deployment starts Dec 9th
3.21.11.19-b0002    

November Updates

Start dates and available details for each Update
Start Dates Build  Release Notes  What's New
 Non-production site deployment starts Nov 4th
 Production site deployment starts Nov 12th
3.21.10.29-b0008 Nov 12   

October Updates

Start dates and available details for each Update
Start Dates Build  Release Notes  What's New
 Non-production site deployment starts Sep 30th
 Production site deployment starts Oct 7th
3.21.09.24-b0002 Oct 7  Oct 7 
 Non-production site deployment starts Oct 7th
 Production site deployment starts Oct 14th
3.21.10.02-b0001 Oct 14   
 Non-production site deployment starts Oct 14th
 Production site deployment starts Oct 21st
3.21.10.08-b0003 Oct 21   
 Non-production site deployment starts Oct 21st
 Production site deployment starts Oct 28th
3.21.10.21-b0001 Oct 28   

September Updates

Start dates and available details for each Update
Start Dates Build  Release Notes  What's New
 Non-production site deployment starts Aug 26th
 Production site deployment starts Sep 2nd
3.21.08.23-b0006 Sep 2  Sep 2 
 Non-production site deployment starts Sep 2nd
 Production site deployment starts Sep 9th
3.21.08.28-b0003 Sep 9   
 Non-production site deployment starts Sep 9th
 Production site deployment starts Sep 16th
3.21.09.07-b0002 Sep 16  Sep 16 
 Non-production site deployment starts Sep 16th
 Production site deployment starts Sep 23rd
3.21.09.09-b0009 Sep 23   
 Non-production site deployment starts Sep 23rd
 Production site deployment starts Sep 30th
3.21.09.17-b0002 Sep 30   

August Updates

Start dates and available details for each Update
Start Dates Build  Release Notes  What's New
 Non-production site deployment starts Jul 29th
 Production site deployment starts Aug 5th
3.21.07.23-b0003 Aug 5  Aug 5 
 Non-production site deployment starts Aug 12th
 Production site deployment starts Aug 19th
3.21.08.09-b0001 Aug 19   
 Non-production site deployment starts Aug 19th
 Production site deployment starts Aug 26th
3.21.08.14-b0001 Aug 26   

July Updates

Start dates and available details for each Update
Start Dates Build  Release Notes  What's New
 Non-production site deployment starts Jun 24th
 Production site deployment starts Jul 1st
3.21.06.17-b0002 Jul 1   
 Non-production site deployment starts Jul 1st
 Production site deployment starts Jul 8th
3.21.06.25-b0005 Jul 8   
 Non-production site deployment starts Jul 8th
 Production site deployment starts Jul 15th
3.21.07.02-b0001 Jul 15   
 Non-production site deployment starts Jul 15th
 Production site deployment starts Jul 22nd
3.21.07.10-b0001 Jul 22   
 Non-production site deployment starts Jul 22nd
 Production site deployment starts Jul 29th
3.21.07.15-b0004 Jul 29  Jul 29 


All customers will receive these updates with zero down time.  At the time the update is pushed, all agents that are logged in will receive a message box which says "A new version of the product is available. Click here or refresh your browser to use the new version." They can choose to accept the update or wait until they finish their current open work:

Alert appears at the top of the BUI console stating, "A new version of the product is available. Click here or refresh your browser to use the new version."

The first user that accepts the update for a specific interface will incur a cache hit, the cache for that interface will be re-created and that single user will experience a longer than usual refresh, but no other user of that interface will experience that lag.

Agent Browser User Interface is supported for the newest four (4) releases.  Therefore to maintain Browser User Interface support, you must update Oracle B2C Service at least once a year. In order to leverage the latest and greatest of Agent Browser User Interface, we recommend you update quarterly to remain on the newest version of Oracle B2C Service.

Other answers with Browser User Interface information:
Answer 8173: Documentation for Supported Features in Browser User Interface
Answer 10506: Popular Answers about Browser User Interface (BUI)

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