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Popular Answers About Chat
Answer ID 4725 |
Last Review Date 12/30/2024
These are popular answers about chat:
Getting Started:
- Launching Chat from non-Oracle B2C Service Pages
- Disable the option for agents to change the maximum number of chats in their CX Options
- Understanding Chat Permissions: Pull Chat Mode and Push Mode
- Understanding Chat Permissions: Chat Queue Pull Policy
Chat Routing:
- Configuring advanced chat routing
- Handling chat requests from multiple interfaces
- Routing chat requests to agents
General Information:
- Chat estimated wait time information
- Chat_launch and chat_landing page
- Proactive Chat
- Changing the support hours on the Chat page
- Off the Record button in Chat
- Re-Queuing a Chat session
- Chat API Example Chat Session
- Chat Maintenance
Chat Analytics:
- Useful Chat Auditing Reports
- Real-time chat reporting
- Brief definition of chat termination events
- Chat Presence Management
