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Chat Maintenance
Answer ID 5127   |   Last Review Date 02/29/2024

What is the Chat Maintenance schedule?

Environment:

B2C Service Chat, Chat Maintenance
Oracle B2C Service

Resolution:

The B2C Service Chat is a single-version service that is updated without user impact.

Product Development will regularly (monthly or quarterly) update the B2C Service Chat.  The purpose of these updates are to improve the capabilities of the B2C Service Chat and/or to re-mediate known defects. The update process is designed to cause no impact to your service. However, because maintenance is being conducted, we want you to understand when it will occur.

Please see below for planned future updates.  Please click the 'Notify Me' button on the right side of this page to be notified when updates to this answer are made.

     
24A Chat Merge and Migration Stage 1 February 16, 2024
  Chat Merge and Migration Stage 2 March 1, 2024
     
24B Chat Merge May 17, 2024
  Chat Migration non-production sites May 24, 2024
  Chat Migration production sites June 21, 2024
     
24C Chat Merge August 16, 2024
  Chat Migration non-production sites August 23, 2024
  Chat Migration production sites September 20, 2024
     
24D Chat Merge November 15, 2024
  Chat Migration non-production sites December 6, 2024
  Chat Migration production sites January 10, 2025
     


For important service notifications relating to system updates see Support Notifications.

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