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Chat Maintenance
Answer ID 5127   |   Last Review Date 01/11/2022

What is the Chat Maintenance schedule?

Environment:

B2C Service Chat, Chat Maintenance
Oracle B2C Service

Resolution:

The B2C Service Chat is a single-version service that is updated without user impact.

Product Development will regularly (monthly or quarterly) update the B2C Service Chat.  The purpose of these updates are to improve the capabilities of the B2C Service Chat and/or to re-mediate known defects. The update process is designed to cause no impact to your service. However, because maintenance is being conducted we want you to understand when it will occur.

Please see below for planned future updates.  Please click the 'Notify Me' button on the right side of this page to be notified when updates to this answer are made.

22A Chat Merge February 18, 2022
  Chat Migration non-production sites February 25, 2022
  Chat Migration production sites March 18, 2022
     
22B Chat Merge May 20, 2022
  Chat Migration non-production sites May 27, 2022
  Chat Migration production sites June 17, 2022
     
22C Chat Merge August 19, 2022
  Chat Migration non-production sites August 26, 2022
  Chat Migration production sites September 16, 2022
     
22D Chat Merge November 18, 2022
  Chat Migration non-production sites December 9, 2022
  Chat Migration production sites January 6, 2023


For important service notifications relating to system updates see Support Notifications.

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