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Environment:
Oracle B2C Service
Chat Analytics, real-time chat reporting
Resolution:
Real-time reports and dashboards for chat are available in the Browser UI. They display data directly from the chat server, not from the database. All of these reports have a default refresh rate of fifteen seconds or less and are located in Public Reports -> Service -> Chat Reports -> Real-Time Reports.
In order to see data in real-time reports in .NET, the agent needs to be logged into Chat. If the agent is not logged into Chat, the following message will be displayed instead: 'You must be logged in to chat in order to see data in this report'. The user does not need to be logged into chat to see the real-time reports in the Browser UI.
Below is a list of relevant chat real-time reports.
For additional information, refer to the 'Real-time chat reports' section in the Online Help User Guide documentation. To access Oracle B2C Service manuals and documentation online, refer to the Documentation for Oracle B2C Service Products.