What is proactive chat?
A proactive chat widget allows you to offer a chat invitation to customers while they are visiting your web site. This widget is associated with the Oracle Service Cloud Customer Portal, and provides settings that allow you to determine when the invitation is displayed, such as how long the customer has been viewing your site, and how many searches they have performed. It also determines if there is an available chat agent.
For additional information, refer to the 'Offering customers a chat session' section in online documentation for the version your site is currently running. To access Oracle Service Cloud manuals and documentation online, refer to the Documentation for Oracle Service Cloud Products.