What is the significance of the green fill color that is sometimes present in the checkboxes of parent products or categories?
Products, Categories, Dispositions
A parent product/category can be explicitly associated to an answer without its children being associated to the answer. In this case, the checkbox next to the parent will be colored green.
The parent may or may not have children that are also explicitly associated to the answer. If the item has any children explicitly associated to the answer, the box will also contain a check mark. If all of the item's children are associated to the answer (either explicitly or implicitly), the check mark will be black. If some, but not all of the descendents are associated to the answer, the check mark will be gray.
To explicitly associate a parent product/category to an answer, right-click on the NAME of the parent product/category (do not right-click on the box).
For additional information, refer to the 'Associating products and categories' section in online documentation for the version your site is currently running. To access Oracle Service Cloud manuals and documentation online, refer to the Documentation for Oracle Service Cloud Products.