How do I delete a published answer?
The specific steps to delete a published answer depend on which version of Oracle Service Cloud you are using. The staff member must have the ability to delete answers enabled on their staff profile on the Service tab.
Note: Be careful when deleting answers. Once deleted, there is no way to restore them. For this reason, you may wish to simply remove the Answer from public display by assigning it to a different answer status that is a private status type so that the answer is not shown on the end-user pages.
You can delete an answer from a report grid or from an open answer.
From a report grid, highlight the answer, right click and select Delete or click Home > Delete. To delete multiple answers, use the Shift or Ctrl key to select multiple records and then right click and select Delete.
From an open record, click the Delete button. By default, the Delete button is included in the answer workspace. If the Delete button is not enabled, verify that it is enabled in the workspace and verify that your staff profile has the Answers > Delete box enabled on the Service tab.