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Data in reports is missing prior to a certain date
Answer ID 267   |   Last Review Date 12/12/2018

Why is data in my reports missing prior to a certain date?

Environment:

Configuration
Oracle Service Cloud, All versions

Resolution:

The PURGE_DELETE_ANS_STATS configuration setting specifies the number of days after which reporting statistics are removed from the database. If this setting is set to a value greater than zero, reporting data beyond that number of days is removed from the application. Set this value to 0 to prevent statistics from being removed from the database.  The default for this setting is 0, which means that the cached reporting data is not removed.

Path to setting(s): Select Configuration from the navigation area > Site Configuration > Configuration Settings > and search by Key.

Notes:

-  In Oracle Service Cloud's Hosting environment, we automatically set this value to be 0. We also hide this configuration setting so that the reporting statistics are not inadvertently deleted from a database.

-  In Oracle Service Cloud February 2010 and previous releases, the setting is PURGE_DELETE_STATS.

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