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Proactive Chat
Answer ID 2657   |   Last Review Date 03/13/2019

What is proactive chat?


Proactive Chat


A proactive chat widget allows you to offer a chat invitation to customers while they are visiting your web site.  This widget is associated with the Oracle B2C Service Customer Portal, and provides settings that allow you to determine when the invitation is displayed, such as how long the customer has been viewing your site, and how many searches they have performed.  It also determines if there is an available chat agent.   

For additional information, refer to the 'Offering customers a chat session' section in the Online Help User Guide documentation for the version your site is currently running. To access Oracle B2C Service manuals and documentation online, refer to the Documentation for Oracle B2C Service Products.