How can I test email responses from my upgrade or test site?
Oracle Service Cloud, Mailboxes, Email
When your upgrade/test site is created, all production mailboxes are copied and disabled. The Email Address, Reply To Address, and POP Account field values are appended with '__tst#' (where # is a number) to differentiate them from the production mailboxes.
For more information on Configuration Assistant, refer to Answer 7537: Oracle Service Cloud Configuration Assistant on Oracle Cloud Portal and/or consult your Technical Account Manager (TAM) or submit a service request to Oracle Service Cloud Technical Support.
Step 2: Check Mailbox settings in the Oracle Service Cloud .NET console
- The mailboxes are visible in the .NET agent console in Configuration > Site Configuration > Mailboxes.
- Select the mailbox you are interested in using.
- Check the boxes Outgoing Email Enable and Incoming Email Enable.
- Click Save.
Step 3: Remove '.invalid' from contacts
Edit an existing contact record, such as your own contact record, or create a new contact record using a valid email address. Contact records have '.invalid' appended to the email address so you do not inadvertently send someone a response from your upgrade/test site. Refer to Answer 1288: All email addresses are invalidated on an upgrade or test site for more details.