Can agents increase the font size of incidents as they are working on them?

Environment:

Workspaces
Oracle B2C Service, All supported versions

Resolution:

When working with incidents in the Oracle B2C Service console, each staff member can modify the text size for their incidents.

When editing incidents, the incident toolbar includes a plus and minus icon to the far right. Clicking either one will increase or decrease font size accordingly.

Changing the font size applies to all thread types within the incident being edited.  In addition, when opening another incident, the font size defaults to the last font size selected.  That is, if you increase the font size in one incident and then close it, when you open another incident, the font size remains at the increased size.

Note: This functionality only affects the displayed font size within the agent console. This does not change the actual font size used in the response email sent to customers.

For additional options in changing the font within a workspace, see also:

Answer ID 9082: Change Font Face and Font Size for workspace fields and labels

Answer ID 9633: Setting a default font within the incident workspace