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When Authoring Find is not working there are a set of steps to take to see if you can recover the Find.
Answer ID 12528 |
Last Review Date 01/20/2023
How can the message "Your request cannot be completed at this time. The search indexes are under maintenance. Please try again later." be resolved?
Environment:
- Oracle B2C Service
- Sites with Knowledge Advanced only
- Authoring Content Find
Issue:
The find function in authoring operates off a separate index than the search function. There can be times it seems to be stuck. First we have to determine if it is broken or just stalled for some reason.
Resolution:
To check the health of the Find Index ask the KA administrator to check the status of the "Full Text Search"
- With an administrator account, open Authoring.
- Navigate to the Tools tab.
- Under "Full Text Search", choose "Reports"
If there is a green circle by the status and the actions are up to date you can try to reindex the content type that is having the problem. If that corrects the issue we would recommend that you reindex the full text search. If the status is not green then take a screen shot and open an SR to support.
Reindex the full text search.
- With an administrator account, open Authoring.
- Navigate to the Tools tab.
- Under "Full Text Search," choose "Reindex."
- Next to the content type, click on All, Latest, or Live to reindex articles in the specified state.
There are some content type changes that may require re-indexing.
Cause:
For Knowledge Advanced Authoring, the Find search is run for individual content types that are indexed based on the content types configuration.
See the documentation for Schema Attribute Options in the Documentation for Knowledge Advanced
