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Routing Live Experience(LX) Engagements
Answer ID 12134 |
Last Review Date 04/01/2022
How do I route Live Experience(LX) Engagements?
Environment:
Live Experience
Issue:
How do I route Live Experience(LX) Engagements.
Resolution:
Live Experience(LX) Engagements can be routed via the predefined Context Attributes. The documentation can be found here:
Pre-Defined Context Attributes
It is also possible to route engagements via the Custom Context Attributes
Custom Context Attributes: Gathering Data That's Important to You
