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Maximum acquisition date and deletion conditions for call loss information
Answer ID 12285   |   Last Review Date 07/05/2022

What is the maximum number of Live Experience engagements being stored?

Environment:
Live Experience
 
Issue:
Is there a limit to the number of stored engagements from Live Experience.
 
Resolution:
Engagements are never deleted, you can use the connectREST api to delete these engagements as needed.
Live Experience REST API Reference - Resources
 
The documentation here will give you the resources to get the missed engagements.
Live Experience REST API Reference - /v1/engagements/{tenant}
 
Notes:
There is no capacity limit for the number of engagements, nor will the engagements hit a response limit.

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