Skip Navigation
Expand
Contact purging using Data Lifecycle policies leaves incidents with 'No value' contact
Answer ID 11968   |   Last Review Date 09/16/2021

What should I do if I purge contacts and the corresponding incidents are not also purged?

Environment:

Oracle B2C Service, Data lifecycle Policies

Resolution:

The way contact purge is designed, it would be expected for the corresponding incidents to not be purged and remain with a 'No Value' contact. If you would like to remove these incidents as well, a new report based data lifecycle policy can be created for incidents that purges all incidents with a 'NULL'/'No value' c_id(contact id).

In order to get the policy to run you need to:

1. create a report that finds all incidents with a 'No value' c_id. You will need a filter on incidents.c_id equals 'No value'

2. Go to Data Lifecycle policies -> Incidents -> Add New

3. Select Report based policy

4. Use the report created in step 1 

5. Enable the policy and save it

 

Available Languages for this Answer:

Notify Me
The page will refresh upon submission. Any pending input will be lost.