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Unable to Load Interview in Customer Portal
Answer ID 11301   |   Last Review Date 09/28/2022

Why am I seeing the error, "Unable to load interview" on Customer Portal?


Intelligent Advisor
All product versions, Customer Portal (CP)


The reason you are seeing this error on an embedded interview in CP is because of cross-origin resource sharing (CORS).

You will need to add the URL of your Oracle B2C Service (CX) site to the Authorized Embedded Hosts in the Intelligent Advisor Hub.

For more information, see Configure security for embedded interviews.