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Knowledge Base (3236)

  1. User acceptance testing (UAT) best practices

    Answer: Environment: Oracle B2C Service Resolution: This answer summarizes Oracle's user acceptance testing (UAT) best practices during a version update. Oracle utilizes more than thirty Oracle B2C...

  2. Configuring transactional surveys

    Answer: Environment: Transactional surveys Resolution: Transactional surveys are sent via email to a contact or contacts based on an event (transaction) that occurs with records in...

  3. General Guidance issues will be handled on Cloud Customer Connect

    Answer: As of May 2023, service requests for general guidance or consultative questions (also known as "How to...?") questions are now being answered in the  Oracle B2C Service Cloud Customer Connect...

  4. Error "dfsvc - No certificate available" when Installing B2C Console

    Answer: Environment: All supported versions Issue: Error "dfsvc - No certificate available" when Installing B2C Console Error "dfsvc - No certificates meet the application criteria." when Installing B2C...

  5. Oracle B2C Service Maintenance FAQs

    Answer: Environment: Maintenance windows Oracle B2C Service Resolution: Below are Frequently Asked Questions for End-Users regarding open scheduled change windows to update the Management Framework of...

  6. Unable to deliver scheduled report: Report execution failed

    Answer: ENVIRONMENT : Analytics RESOLUTION : If your scheduled report fails to run and you received an email similar to: Unable to deliver scheduled report: Report execution failed This is usually an...

  7. Allowing customers to include file attachments with their service requests

    Answer: Environment: File Attachments allowed from customers Resolution: File attachments can be attached to either incoming Ask a Question requests, incoming email, ongoing Chats or all three. Enabling...

  8. SPF and Sender ID considerations with Oracle B2C Service sites

    Answer: Environment: Sender Policy Framework (SPF) Resolution: Sender Policy Framework (SPFv1) and Sender ID (also known as SPFv2) are two email authentication technologies that use Domain Name System (DNS)...

  9. Oracle Live Experience Cloud Services & Digital Collaboration Cloud Services End of Service FAQ

    Answer: Statement of Direction Oracle has been evaluating its strategic direction and has determined that we will no longer be providing digital collaboration cloud services, and are therefore announcing the...

  10. Connect for PHP Best Practices and Gotchas

    Answer: Environment: Oracle B2C Service, Product listing Connect for PHP (CPHP) API Resolution: Use latest framework version Using the latest CPHP framework version is recommended for all new customizations...
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