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standard text

Knowledge Base (843)

  1. Creating standard responses for incidents and chat requests

    Answer: Environment: Standard Text Messages, Standard Response Text Oracle B2C Service, All versions Resolution: Oracle B2C Service allows you to create standard text responses that your staff can use...

  2. Adding links to Knowledgebase Answers in Standard Text

    Answer: Environment:   Standard Text Editor Oracle B2C Service, All versions   Resolution:   You should be able to follow the steps below to create a standard text with answer links...

  3. Standard Text system-defined variables

    Answer: Environment: Standard Text, System-defined Variables, $ Resolution: The following table lists the system-defined variables (standard content variables) that are available for standard text...

  4. Grouping standard text responses in folders

    Answer: Environment: Service > Standard Text Response Messages Oracle B2C Service  Resolution: Oracle B2C Service allows you to create folders to better organize the standard responses you create for...

  5. Some standard text not appearing when previewed

    Answer: Environment: Oracle B2C Service, Standard Text Messages Oracle B2C Service, all supported versions Resolution: In previous versions released before November 2014 the Standard Text defaulted to the...
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Documentation (6865)

  1. Link to a URL

    Standard Text Using the Agent Browser User Interface Search Home Working with Incidents Standard Text Using Last Updated: 09/09/2022

  2. Link to a URL

    Insert Standard Text Using a Keyboard Shortcut . Insert Standard Text Using a Keyboard Shortcut If you know the keyboard shortcut for standard text Last Updated: 09/09/2022

  3. Link to a URL

    Insert Standard Text Using a Keyboard Shortcut . Insert Standard Text Using a Keyboard Shortcut If you know the keyboard shortcut for standard text Last Updated: 02/22/2024

  4. Link to a URL

    Insert Standard Text Using Keyboard Shortcuts or the Standard Text Name Using the Agent Browser User Interface Search Home Working with Incidents Standard Text Using Last Updated: 09/09/2022

  5. Link to a URL

    Insert Standard Text customer information, SmartAssistant suggested answers, answers in the knowledge base, and standard text Last Updated: 09/09/2022
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