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Knowledge Base (9)

  1. Why is my ROQL customization affected by replication being behind?

    Answer: Environment :  Customization, ROQL Issue: I have a customization in place that is utilizing ROQL and when replication is behind, it affects the performance of this customization.  Why is...

  2. Effects of Replication being behind

    Answer:  Environment:   Oracle B2C Service   Resolution:   The replication server is a copy which is constantly being updated from the operational database. In most cases, your...

  3. Upgrade site sends wrong auto response

    Answer: Environment:   Business Rules, Standard Text Response Messaging Upgrade from May 2011 and prior Resolution: The incident thread control previously available for incident workspaces has been...

  4. Adding or editing a chart in a report

    Answer: Environment: Analytics, Charts Oracle B2C Service Resolution: You can include charts with custom reports, including bar charts, line charts, pie charts, and area charts. For most chart types, you...

  5. ROQL Blocklisting

    Answer: Environment: RightNow Object Query Language (ROQL) blocklisting Oracle B2C Service, August 2011 and newer Resolution: New to the August 2011 release, ROQL will be able to identify and blocklist bad...
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