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Knowledge Base (65)

  1. Customizing notifications and email messages sent by Oracle B2C Service

    Answer: Environment : Message Templates Oracle B2C Service administrator notifications, administrator emails, and contact emails Resolution: You can use Message Templates, per...

  2. Using a list of common aliases and keywords for all answers

    Answer: Environment: Aliases Issue: When I add keywords to individual answers, I find that I have to add the same group of keywords to lots of my answers in the knowledge base. It would be better to...

  3. Global blocking of IP addresses

    Answer: Environment: IP, Network configurations Resolution: Generally speaking it is not possible to globally block IP addresses with existing product functionality. Though by corralling all...

  4. Knowledge Advanced Authoring Global Find and Replace usage

    Answer: Environment: Oracle B2C Service Knowledge Advanced Authoring Issue: I am trying to replace a phrase, but not all articles are displaying in the results for a Global Find and Replace operation done in...

  5. Passing Intelligent Advisor seedData through Agent Desktop Browser control to set global attributes

    Answer: Environment: Intelligent Advisor, Oracle Policy Modeling (OPM) and Oracle B2C Service  This answer is intended for the user with knowledge of OPM, Intelligent Advisor...
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Documentation (861)

  1. Link to a URL

    Reference Global Input Data Filter: All Files Submit Search Reference Global Input Data This topic only applies to Intelligent Last Updated: 09/20/2024

  2. Link to a URL

    Use Global Input Data Filter: All Files Submit Search Use Global Input Data This topic only applies to Intelligent Advisor Last Updated: 08/22/2024

  3. Link to a URL

    Customer Portal » global disabled; several features are only available if Javascript is enabled. Namespaces global \ global Last Updated: 10/23/2018

  4. Link to a URL

    Invoking Global Actions from Workspace Rules Extensibility Framework Appendices Invoking Global Actions from Workspace Rules Global actions can be Last Updated: 11/04/2024

  5. Link to a URL

    How You Deploy the Global Template Using B2C Service Search Home Core Features Message Templates How You Customize the Global Last Updated: 09/09/2022
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