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Knowledge Base (15)

  1. sum() vs count() functions

    Answer: Environment: Analytics, Functions Resolution: The count() aggregate function is used for counting the number of items (think number of items). The sum() aggregate function is used for summing up...

  2. Techmail vs Techmail On Demand and the Benefits of Using Oracle Managed Mailboxes

    Answer: In our latest Oracle B2C Service Webinar, Alex Blanatui discusses the differences between techmail and techmail on demand and the benefits of using Oracle Managed mailboxes. He also covers techmail...

  3. Rows Scanned vs Rows Returned

    Answer: Environment: Reports, all sites. Issue: A report which returns only a few rows of data, displays a "Report processes too much data" warning. Resolution: A report is limited not by the number of...

  4. Mismatch date value in Analytics vs Content History page of Authoring tool

    Answer: Environment: Oracle B2C Service Knowledge Advanced Issue: There are mismatched date values in Analytics Reports when comparing to the corresponding entry at the Content History page of the Knowledge...

  5. Understanding full vs incremental content processing

    Answer: Environment: Oracle B2C Service Knowledge Advanced Authoring Search Customer Portal Issue: Search results are not being updated to reflect changes to existing replacement tokens, product or category...
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Documentation (30)

  1. Link to a URL

    Examples of Message Templates Using B2C Service Search Home Core Features Message Templates Examples of Message Templates This set of examples includes scenarios where message templates can be used to accomplish more advanced and... Last Updated: 09/09/2022

  2. Link to a URL

    Examples of Message Templates Using B2C Service Search Home Core Features Message Templates Examples of Message Templates This set of examples includes scenarios where message templates can be used to accomplish more advanced and... Last Updated: 02/22/2024

  3. Link to a URL

    Examples of Message Templates Using B2C Service Search Home Core Features Message Templates Examples of Message Templates This set of examples includes scenarios where message templates can be used to accomplish more advanced and... Last Updated: 06/16/2022

  4. Link to a URL

    New vs. Edit Workflow Template Using B2C Service Search Home Desktop Workflows Apply a Workflow Template The Template button group on the Insert tab of the workflow designer provides several predefined templates as a starting... Last Updated: 09/09/2022

  5. Link to a URL

    New vs. Edit Workflow Template Using B2C Service Search Home Desktop Workflows Apply a Workflow Template The Template button group on the Insert tab of the workflow designer provides several predefined templates as a starting... Last Updated: 02/22/2024
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