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Knowledge Base (117)

  1. What is Web Chat for Service?

    Answer: Environment Chat / Engagement Engine Oracle B2C Service 23A and newer   Resolution Web Chat for Service (WCFS) is a new modern chat client deployed and configured with Engagement Engine. WCFS is...

  2. Setting a Field as NULL Using SOAP

    Answer: Environment: SOAP API Resolution: A common mistake in SOAP requests is made when attempting to remove information from a field. For example let's take the following SOAP envelope excerpt...

  3. Description of Action ID's in Clickstreams

    Answer: Environment: Clickstreams Action ID Resolution: Important! 1. The clickstream action ID's are defined by a separate table called cs_actions and are different for every customer (except for action_id...

  4. Submitting an enhancement request

    Answer: Environment: Enhancements Requests Cloud Customer Connect - Share Your Ideas, Vote, and comment on your favorite Ideas / Enhancements Resolution: We will gladly consider your feedback for possible...

  5. DMARC considerations with Oracle B2C Service sites

    Answer: Environment: Domain-based Message Authentication, Reporting and Conformance (DMARC) Resolution: DMARC is a technical specification designed to give domain owners the ability to protect their domain...
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Documentation (905)

  1. Link to a URL

    Page Tag Modifications Administering Oracle Engagement Engine Search Home Page Tagging Page Tag Modifications You can Last Updated: 06/13/2023

  2. Link to a URL

    JavaScript Module Meta Tag Using B2C Service Customer Portal Search Home Mobile Customer Portal JavaScript Module Meta Tag Last Updated: 06/27/2022

  3. Link to a URL

    JavaScript Module Meta Tag Using B2C Service Customer Portal Search Home Mobile Customer Portal JavaScript Module Meta Tag Last Updated: 06/27/2022

  4. Link to a URL

    JavaScript Module Meta Tag Using B2C Service Customer Portal Search Home Mobile Customer Portal JavaScript Module Meta Tag Last Updated: 08/19/2024

  5. Link to a URL

    RN Theme Tag Tag You can define multiple themes and write logic to select a theme at runtime based on any Last Updated: 06/27/2022
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