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Knowledge Base (667)

  1. Unable to download SOC 2 report from cloud.oracle.com

    Answer: Environment:  Oracle Cloud Portal, My Services   Resolution: To download reports from My Services > Documents, you will need to ensure you have Adobe Acrobat Reader installed on your...

  2. Reports have different totals for same group of data

    Answer: Environment: Analytics, Grouping Results Resolution: It is very important when adding aggregate columns to reports that you fully understand the data set being used. Especially in cases where...

  3. Cobrowse Launch Point 2 appears to be in stealth mode

    Answer: Environment: Chat, Cobrowse Resolution: From within Oracle RightNow Cobrowse Cloud Service, if you select Stealth Mode for Launch Point 1, Stealth Mode will also be configured for Launch Point 2 as...

  4. Configuring google mailboxes with and without 2 step verification

    Answer: Environment: Oracle B2C Service, Techmail Resolution: Google has implemented 2-Step verification for mailboxes. By default, if techmail is configured to use the account password it will be...

  5. Contacting Oracle B2C Service Technical Support Services

    Answer: Environment: Contacting Oracle B2C Service Technical Support Resolution: The  Oracle B2C Service Technical Support Services Guide provides best practices for interacting with our Technical...
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Documentation (1044)

  1. Link to a URL

    Update YUI 2 Code to YUI 3 Using B2C Service Customer Portal Search Home Customer Portal Administration Update YUI 2 Code Last Updated: 06/27/2022

  2. Link to a URL

    Update YUI 2 Code to YUI 3 Using B2C Service Customer Portal Search Home Customer Portal Administration Update YUI 2 Code Last Updated: 08/19/2024

  3. Link to a URL

    Update YUI 2 Code to YUI 3 Using B2C Service Customer Portal Search Home Customer Portal Administration Update YUI 2 Code Last Updated: 06/27/2022

  4. Link to a URL

    Intelligent Advisor Generation 2 Filter: All Files Submit Search Intelligent Advisor Generation 2 Oracle Intelligent Advisor Last Updated: 10/20/2024

  5. Link to a URL

    Manage User Access In Intelligent Advisor Generation 2 Filter: All Files Submit Search Manage User Access In Intelligent Advisor Generation 2 To manage user Last Updated: 10/20/2024
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