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Cannot edit business rules
Answer ID 9951   |   Last Review Date 06/11/2020

Why is the Edit button not active under business rules?

Environment:

Oracle B2C Service, All Versions

Resolution:

The "Rules Edit" permission needs to be enabled under the agent's profile in order to edit business rules. To confirm this is enabled, view the permisisons tab under the agent's profile. When set correctly, the "Rules Edit" checkbox is selected under the Administration tab.

Then reload the Business Rules editor and the Edit button should be enabled.

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