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Rule email not sent
Answer ID 5810   |   Last Review Date 12/19/2018

The rule was triggered, why was the email not sent by the rule?

Environment:

February 2013 Messages
Message Templates Disabled
Oracle B2C Service

Issue:

We have a rule which appends standard text to an incident and sends an email response. The rule triggered but there is a message in the incident Audit Log showing:

"Failure - Message delivery to some recipients failed".

Resolution:

Enable the "Rule Email" in the Interfaces configuration. This setting is found at the path: 

Configuration > Site Configuration > Interfaces

Message Templates, Pick an interface, click Contact Emails button from ribbon


Check the box next to Rule Email and click Save to enable this message.