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Popular Answers About Business Rules
Answer ID 4722 |
Last Review Date 03/19/2019
These are popular answers about business rules:
Getting Started:
- Overview of business rule functionality
- Best practices for setting up incident rules
- Blog: Business Rules and SLAs
Configuration Options:
- Fields that can be used in IF conditions for rules
- Actions a business rule can execute
- Configuring a rule that sends a standard response to the customer
Routing Rules:
Escalation Rules:
Troubleshooting:
- Testing business rule configurations
- Using the Rule Log to troubleshoot rules
- Rules are not acting on updated records
- Changes to an incident or record are not getting saved
- Our new rule is not working correctly
- 'Send Receipt Email' incident rule action is designed for incident create only
Additional Information:
