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No permissions to enable Smart Assistant in agent desktop for Knowledge Advanced
Answer ID 9664   |   Last Review Date 01/14/2019

How do I enable Smart Assistant in an incident workspace for Knowledge Advanced?

Environment:

Oracle Service Cloud, Product listing
Knowledge Advanced

Resolution:

The Smart Assistant functionality used in the console for the Knowledge Foundation product has been replaced by the Knowledge Window in Knowledge Advanced. Instructions for adding the Knowledge Advanced button (the chat and incident workspace button used to open the Knowledge Window) can be found in the Knowledge Advanced Implementation Guide under 'Configuring Agent Desktop' in the 'Adding the Knowledge Advanced Button' section.

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