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Setting a default font within the incident workspace
Answer ID 9633   |   Last Review Date 03/18/2019

How do I set a default font within the incident workspace?

Environment:

Workspaces, Default font size for agents in discussion thread.

Resolution:

Within the incident workspace, a default font can be set by modifying the options within the workspace used.  This font will display to the agent.  It does not affect the font within the response emails sent to customers.

To do this, use these steps:

1. Open the workspace for editing (Configuration > Application Appearance > Workspaces/Workflows)
2. Click into the Messages tab area
3. Select the Design ribbon from the top
4. From the Default Font options, select the font and size from the drop down menus
5. Save and close the workspace

For additional information, refer to the 'Options Properties' section in online documentation for the version your site is currently running. To access Oracle Service Cloud manuals and documentation online, refer to the Documentation for Oracle Service Cloud Products.

See also Answer ID 4857: Font size discrepancies between what agents see and what shows in response emails.

For additional options in changing the font within a workspace, see also:

Answer ID 9082: Change Font Face and Font Size for workspace fields and labels

Answer ID 2128: Changing the font display of incident threads in the console