How do I learn if any changes will occur when I update Oracle B2C Service?
Environment:
Oracle B2C Service
Resolution:
No agent training is required to update because Oracle strives to deliver a "like for like" agent experience between versions. All APIs and customizations are backwards compatible between versions. Breaking changes are documented in the rare case where security requirements force Oracle to break with update policy.
Service Update Notification (SUN)
The Service Update Notification (SUN) report is an out of the box report accessible by users with administrator access. This report contains changes in the product, compatibility exceptions and deprecation information. To access the SUN report for the targeted update version you can refresh and update your test site (TST site) or wait until your upgrade site is available.
For more details about the SUN report, please refer to the following:
Instructions on how to refresh and update your TST site can be found in the Configuration Assistant user manual:
Oracle B2C Service Configuration Assistant on Oracle Cloud Portal
