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Auto Update Program
Answer ID 6409   |   Last Review Date 10/20/2020

What is the Auto Update Program (AUP)?


Oracle B2C Service updates


The Auto Update Program (AUP) delivers the latest product capabilities through scheduled, reoccurring updates enabling your business to provide maximum value to your customers, call center agents, and Oracle B2C Service administrators.

AUP allows you to stay current on Oracle B2C Service features and functionality. Product releases occur four times a year: February (A), May (B), August (C) and November (D). 

Process Overview

The following steps reoccur for each Oracle B2C Service release in alignment with a site's Update Preferences:

  1. An email is sent after general availability to remind your business about the scheduled update. The email will include the 'upgrade site creation date'. (You can skip or reschedule in Configuration Assistant.) 
    • If you have any conflicting production development, please change the site creation date in Configuration Assistant.
  2. A second email is sent seven days before the update is scheduled to begin
  3. The upgrade site is automatically created on the scheduled date. A notification is sent when the upgrade site creation process starts.
    • At this point your site is locked to the targeted release and production Custom Object deployments are locked.
    • Cutover is scheduled to align with the site's Update Preferences (Two weeks later by default).
    • The exact clone start time is not applicable because the upgrade site database is built from data backups.  Backups are created at different times in different data centers but are generally reflective of the production data within a 24 hours window.
  4. A notification is sent when the upgrade site creation process finishes
    • Production Custom Object deployments are unlocked
  5. ​​​​​​Your business conducts acceptance testing (recommended)
  6. Cutover to the new version in production
    • You can reschedule the cutover in Configuration Assistant
    • Notifications are sent to confirm the start and end of the update downtime (Generally five minutes of downtime)
  7. ​​​​​​Your business conducts ​​​​​​post cutover testing (suggested)

Any contact on your organization record who has opted in to Auto Update Program messaging will receive all the messages listed above. You can opt in or out of these messages by modifying your contact profile.


This presentation provides a comprehensive discussion about best practices for configuring and executing updates for your Service Cloud site. Topics include scheduling options, acceptance testing, and product changes.

Everything You Ever Wanted to Know About Service Cloud Updates


Running the latest version of Oracle B2C Service means that you have access to the latest product capabilities to deliver maximum value to your customers, call center agents, and administrators. Automated updates streamline the update experience so your time can be spent delivering value to your customers instead of engaging in lengthy update processes.


Any site that utilizes standard product functionality and associated configuration options qualifies for the Auto Update Program. Sites that also utilize custom capability such as custom .php scripts, addins, custom objects, Connect Web Services, REST, and cron jobs will qualify for the Auto Update Program if the custom capability is entirely built within backward compatible managed frameworks such as Connect.


All Service Cloud sites implemented on the May 2014 version and newer are automatically enrolled in the Auto Update Program.

As of May 1, 2017, participation in the Auto Update Program is required for all Oracle B2C Service production sites that adhere to the technical requirements for the Auto Update Program.

For More Information

To ask a general question about the update process, submit a service request or post your question on our General Discussion Forum.

To report a technical problem, submit a service request.


Service requests submitted during the update cycle and after update are subject to the standard service level targets specified for your organization and service request severity. Oracle B2C Service support agreements can be found on the Oracle web site.

Oracle customers are responsible for addressing Oracle B2C Service Deprecations before the deprecated capability is removed and the site’s readiness to upgrade is lost.

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