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Changes to Browser UI bookmarks and launch URL
Answer ID 9075   |   Last Review Date 06/11/2020

Why do my old bookmarks and launch URLs not work for Browser UI after December 9, 2016?

Environment:

Browser UI (BUI), November 2016 release

Resolution:

The Browser UI links are different for the November 2016 release and are correct from the click-once launch link.

The main page link is easy to remember. Simply add /AgentWeb/ to the URL of your OSvC site.

Example:

https://phone-support.custhelp.com/AgentWeb/  

An Agent Browser Desktop login link uses the following format:

https://<interface>.custhelp.com/AgentWeb/

For information on creating a new bookmark refer to Answer ID 8261: Creating a favorite for an Agent Browser Desktop login link.

Cause:

The main URL and launch links for Browser UI have changed with the update in the November 2016 release. The links are greatly simplified and can now be bookmarked at any time.

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