Why do we see an error when trying to login into BUI? 

Environment:

Browser User Interface (BUI), All versions of Oracle B2C Service

Issue:

An error is received when accessing the URL of the Browser UI:

"There has been an error with your request"

Resolution:

The most common reason for this error message is that the Browser UI URL is incorrect.

The correct form of the Browser UI URL is: 

https://*interface-name*.custhelp.com/AgentWeb/

In order for this URL to work, notice that the URL is case sensitive. Therefore, the "AgentWeb" part must be written using capital letters. 

If you are still experiencing an issue launching the site, please submit a service request so Technical Support can investigate the issue.