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Browser UI Answer Workspace
Answer ID 9017 |
Last Review Date 04/21/2022
What answer workspace elements are supported by the Browser User Interface?
Browser UI Service and Dynamic Agent Desktop
A link is provided for each section where additional information is available.
- Object Types
• Answers
- Fields
- Relationship Items
- Actions
- Workspace Controls
- HTML Editor
• Assets
• Contacts
• Custom Objects
• Incidents
• Organizations
• Tasks - Workspace Elements
• Controls
• Custom Fields
• Fields
• Labels
• Relationship Items - Workspace Rules
- Agent Scripts
- Channels
- Desktop Workflows
NOTE: The Agent Browser User Interface is only supported for the last five (5) Oracle B2C Service releases for all customers.
* Items in the tables below showing asterisk (*) indicates that detail is not yet supported.
Name | Config Options | Browser UI Support | Notes |
---|---|---|---|
Answer Display | Supported | ||
Answer Version Display | Supported | ||
Banner Flag | Supported | ||
Browser | Supported | ||
Button | Supported | ||
Hyperlink | Supported | ||
Image | Supported | ||
List Box | Supported | ||
Menu | Supported | ||
Panel | * | ||
Radio Buttons | Supported | ||
Report | Supported | ||
Script | Supported | ||
Spacer | Supported | ||
Tab set | Supported | ||
Table | Supported | ||
Text | Supported | ||
Text Box | Supported | ||
Title Bar | Supported |
Feature | Browser UI Support | Notes |
---|---|---|
Answer Link | Supported | |
Conditional Section | Supported | |
Search Knowledgebase | * | |
Smart Merge | * |
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