Answer ID 9011 |
Last Review Date 03/30/2020
Browser UI Service and Dynamic Agent Desktop
A link is provided for each section where additional information is available.
NOTE: The Agent Browser User Interface is only supported for the last five (5) Oracle B2C Service releases for all customers.
* Items in the tables below showing asterisk (*) indicates that detail is not yet supported.
Field Generic Field Types
| Field Type |
Configuration Option |
Browser UI Support |
Notes |
| Address |
|
|
Org, Contact |
| |
Sort Provinces Alphabetically |
Supported |
|
| Answer Access Level |
|
|
Answer |
| |
Default value |
* |
|
| |
Hidden Behavior |
* |
|
| |
Read Only Behavior |
* |
|
| |
Required Behavior |
* |
|
| Answer Assignment |
|
|
Answer |
| |
Default Value |
* |
|
| |
Show Parent |
* |
|
| Category/Product/Disposition |
|
|
Incident |
| |
Always Show Parent with Visible Child |
* |
|
| |
Default Value |
Supported |
|
| |
Minimum Level |
Supported |
|
| |
Required for Solved/Waiting |
* |
|
| |
Show Parent |
* |
|
| CRM State Multi-Choice Menu |
|
|
Organization, Contact |
| |
Default Value |
Supported |
|
| |
Read Only Behavior |
Supported |
|
| |
Required Behavior |
Supported |
|
| |
Hidden Behavior |
Supported |
|
| Currency |
|
|
Org (Exchange Rate not Supported) |
| |
Currency Type |
Supported |
|
| |
Exchange Rate |
Supported |
|
| |
Hidden Behavior |
Supported |
|
| |
Read Only Behavior |
Supported |
|
| |
Required Behavior |
Supported |
|
| Date |
|
|
Org, Contact, Answer |
| |
Hidden Behavior |
Supported |
|
| |
Read Only Behavior |
Supported |
|
| |
Required Behavior |
Supported |
|
| Date/Time |
|
|
Answer, Contact, Incident, Org, Task |
| |
Default Value |
Supported |
|
| |
Hidden Behavior |
Supported |
|
| |
No Time Portion |
Supported |
|
| |
Read Only Behavior |
Supported |
|
| |
Required Behavior |
Supported |
|
| Email |
|
|
Contact |
| |
Disable Email Icon |
Supported |
|
| |
Hidden Behavior |
Supported |
|
| |
Read Only Behavior |
Supported |
|
| |
Required Behavior |
Supported |
|
| Incident Assignment |
|
|
Incident |
| |
Can assign to Group |
Supported |
|
| |
Default View |
Supported |
|
| |
Show Parent |
Supported |
|
| Integer |
|
|
Contact, Incident, Task |
| |
Default Value |
Supported |
|
| |
Hidden Behavior |
Supported |
|
| |
Increment |
Supported |
|
| |
Read Only Behavior |
Supported |
|
| |
Required Behavior |
Supported |
|
| |
Thousands Separator |
Supported |
|
| |
Up Down Alignment |
Supported |
|
| Last Survey Score |
|
|
Incident |
| |
Hidden Behavior |
* |
|
| List Management Control |
|
|
Contact |
| |
Hidden Behavior |
* |
|
| |
Read Only Behavior |
* |
|
| |
Required Behavior |
* |
|
| Menu |
|
|
Answer, Contact, Incident, Org, Task |
| |
Default Value |
Supported |
|
| |
Hidden Behavior |
Supported |
|
| |
Read Only Behavior |
Supported |
|
| |
Required Behavior |
Supported |
|
| Notify Type |
|
|
Answer |
| |
Default Value |
* |
|
| Phone Number |
|
|
Contact |
| |
Default Phone Type |
Supported |
|
| |
Hidden Behavior |
Supported |
|
| |
Read Only Behavior |
Supported |
|
| |
Required Behavior |
Supported |
|
| Rule Lvl/State |
|
|
Org, Contact, Incident, Task, Answer |
| |
Accepts Tab |
Supported |
|
| |
Accepts Return |
Supported |
|
| |
Hidden Behavior |
Supported |
|
| |
Multiline |
Supported |
|
| |
Read Only Behavior |
Supported |
|
| |
Required Behavior |
Supported |
|
| |
Spellcheck |
|
|
| |
Trim Whitespace |
|
|
| Sales Account |
|
|
Org, Contact |
| |
Default Value |
Supported |
|
| |
Hidden Behavior |
Supported |
|
| |
Read Only Behavior |
Supported |
|
| |
Required Behavior |
Supported |
|
| |
Show Parent |
Supported |
|
| Search Menu |
|
|
Task, Contact, Incident |
| |
Default Value |
Supported |
|
| |
Hidden Behavior |
Supported |
|
| |
Read Only Behavior |
Supported |
|
| |
Required Behavior |
Supported |
|
| |
Search Report |
Supported |
|
| |
Secondary Search Report |
* |
|
| SLA |
|
|
Incident |
| |
Default Value |
* |
|
| SmartSense |
|
Supported |
Incident |
| Source |
|
|
Org, Contact, Incident |
| |
Hidden Behavior |
Supported |
|
| |
Show Parent |
Supported |
|
| Task Assignment |
|
|
Task |
| |
Answer Control Context |
Supported |
|
| |
Campaign Control Context |
Supported |
|
| |
Default Control Context |
Supported |
|
| |
Default Value |
Supported |
|
| |
Document Control Context |
Supported |
|
| |
Hidden Behavior |
Supported |
|
| |
Incident Control Context |
Supported |
|
| |
Inheritance |
* |
|
| |
Mailings Control Context |
Supported |
|
| |
Organization Control Context |
Supported |
|
| |
Read Only Behavior |
Supported |
|
| |
Required Behavior |
Supported |
|
| |
Sales Control Context |
Supported |
|
| |
Survey Control Context |
Supported |
|
| Task Contact/Incident Search |
|
|
Task |
| |
Assignment |
Supported |
|
| |
Default Value |
Supported |
|
| |
Hidden Behavior |
Supported |
|
| |
Read Only Behavior |
Supported |
|
| |
Required Behavior |
Supported |
|
| |
Search Report |
Supported |
|
| |
Secondary Search Report |
* |
|
| Text |
|
|
Org, Contact, Incident, Task, Answers |
| |
Accepts Return |
Supported |
|
| |
Accepts Tab |
Supported |
|
| |
Default Value |
Supported |
|
| |
Hidden Behavior |
Supported |
|
| |
Multiline |
Supported |
|
| |
Read Only Behavior |
Supported |
|
| |
Required Behavior |
Supported |
|
| |
Spellcheck |
Supported |
|
| |
Trim Whitespace |
Supported |
|
