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Browser UI Workspace Labels and Relationship Items
Answer ID 9025   |   Last Review Date 11/10/2019

What workspace labels and relationship items are supported by the Browser User Interface?

Browser UI Service and Dynamic Agent Desktop
A link is provided for each section where additional information is available.


NOTE:  The Agent Browser User Interface is only supported for the last five (5) Oracle B2C Service releases for all customers.


* Items in the tables below showing asterisk (*) indicates that detail is not yet supported.



Workspace Labels

 Label Configuration  Browser UI Support   Notes
 Font Align Text Center  Supported  
 Font Align Text Left  Supported  
 Font Align Text Right  Supported  
 Font Bold  Supported  
 Font Family  Supported  
 Font Italics  Supported  
 Font Size  Supported  
 Font Strikethrough  Supported  
 Font Underline  Supported  
 Label Position Bottom  Supported  
 Label Position Left  Supported  
 Label Position Right  Supported  
 Label Position Top  Supported  
 Label Text  Supported

Message bases:

ADD_PUBLIC_RESPONSE_LBL, ADD_PRIVATE_NOTE_LBL , ADD_CUSTOMER_ENTRY_LBL RESPONSE_LBL, PRIVATE_NOTE_LBL, CUSTOMER_ENTRY_LBL

 


Workspace Relationship Items

 Name  Configuration Option  Browser UI Support   Notes
 Assets    Supported  Contact, Organization
 Audit Log    Supported  Contact, Task
 Collaboration    Supported  
 Contacts      
   Report  Supported  
   Search Report  Supported  
   Secondary Search Report  Supported  
   Delay Report Behavior  Supported  
   Filter on Primary Key Only  Supported  
   Delete Records Immediately  Supported  
   Open Existing Records in new Workgroup  Supported  
   Create New Records in new Workgroup  Supported  
   Time Limit  Supported  
   Hide Report Commands    
   Show Row Count    
 Custom Object Relationship    Supported  Contact, Task
 File Attachments    Supported  Contact, Task
   Show Image  Supported  
   Show Row Count  Supported  
   Allow Delete  Supported  
 Guided Assistance      
   Yes/No Question  Supported  
   Button Question  Supported  
   Link Question  Supported  
   Text Question  Supported  
   Image Question  Supported  
   Menu Question  Supported  
   List Question  Supported  
   Radio Question  Supported  
   Response  Supported  
   Text Explanation  Supported  
   Associated Answer  Supported  
   Fire Named Event  Supported  
   Call URL  Supported  
 Guides      Incident
   Search Report  Supported  
   Show Search Inline  Supported  
   Show Search Button  Supported  
   Show Select Button  Supported  
   Show Navigation  Supported  
 Incidents      Contact
   Report   Supported  
   Search Report  Supported  
   Delay Report Behavior  Supported  
   Filter on Primary Key Only  Supported  
   Delete Records Immediately  Supported  
   Open Existing Records in new Workgroup  Supported  
   Create New Records in new Workgroup  Supported  
   Time Limit  Supported  
   Hide Report Commands  Supported  
   Show Row Count  Supported  
 Notes      Contact, Task
 Organization Hierarchy    *  Org
 Opportunities    Supported  Contact
 Outreach Activity View    *  Contact
 Rich Text Thread      Incident
   Search Report  Supported  
   Confirm Response when Saving and Send on Save is selected  Supported  
   Commit Response when incident is saved  Supported  
   Add a response when selecting Send on Save if no response already exists  Supported  
   Reassign the incident when Send on Save is selected No Change  Supported  
   Reassign the incident when Send on Save is selected To Current Agent  Supported  
   Reassign the incident when Send on Save is selected to Unassigned  Supported  
   Automatically select send on Save when opening an incident never  *  use 'send' or 'send & close'
   Automatically select send on save when opening an incident on new  *  use 'send' or 'send & close'
   Automatically select send on save when opening an incident on edit  *  use 'send' or 'send & close'
   Automatically select send on save when opening an incident on new and edit  *  use 'send' or 'send & close'
   Change the incident's status when send on save is selected No Change  Supported  
   Change the incidents status when send on save is selected to Waiting  Supported  
   Change the incidents status when send on save is selected to Solved  Supported  
 Role Sets View    *  Contact
 Tasks      Contact
   Report   Supported  
   Secondary Search Report  Supported  
   Delay Report Behavior  Supported  
   Filter on Primary Key Only  Supported  
   Delete Records Immediately  Supported  
   Open Existing Records in new Workgroup  Supported  
   Create New records in a new Workgroup  Supported  
   Time Limit  Supported  
   Hide Report Commands  Supported  
   Show Row Count  Supported  
 Time Billed      Incident
   Time Required for edit  Supported  
   Time Required for solved  Supported  
   Hide report Commands  Supported  
   Show Row Counts  Supported  
 SLA Container    Supported  Contact
 SLA Instance    Supported  Contact
 Survey History View    Supported  Contact
 Web Visits      Incident
   Report  *  
   Delay Report Behavior  *  
   Filter on Primary Key Only  *  
   Delete Records Immediately  *  
   Open Existing Records in new Workgroup  *  
   Create New Records in new Workgroup  *  
   Time Limit  *  
   Hide Report Commands  *  
   Show Row Count  *  

 

    Return to full feature listing                  Return to top                 Go next to Workspace Rules  

 

 

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